Returns & Exchanges

Due to the perishable nature of our live oysters and shellfish, we are unable to accept physical returns, but we are committed to ensuring you receive the highest quality harvest. If your order arrives damaged or does not meet our freshness standards, please contact us within 24 hours of delivery for a full replacement or credit.

Return Process

• 1.
  Inspect Your Catch

  Upon delivery, immediately open your package and inspect the shellfish to ensure they are cold to the touch and the shells remain tightly closed.

• 2.
  Document Issues

  If you notice any damage to the packaging or quality concerns with the product, take clear photos of the shipping label and the oysters in question.

• 3.
  Contact Support

  Email our farm team at [email protected] within 24 hours of receipt, including your order number and the photos you captured.

• 4.
  Resolution Process

  Our team will review your claim immediately to arrange for a fresh replacement shipment or a refund to your original payment method.